FAQ
general
where are your artifacts made?
i bring my ideas to life through co-creation, working with artisans and businesses who share my commitment to purpose and process.
my oracle boxed set is printed through a toronto-based printer that has a strategic partnership with an overseas production facility.
my ceramic card holders are hand-sculpted in the u.s. by my mother, maria of meraki designed - a potter whose work brings a deeply personal layer to the wildlife collection.
can i find your artifacts in store?
for now, my artifacts are available exclusively through my digital home. i may offer select in-person experiences in the future - join my mailing list to be the first to know when the time feels right.
can i send an order as a gift?
yes - i love being a part of meaningful gifting. at checkout, enter the recipient's address and include a personalized message that i will handwrite and tuck into the parcel.
can i use more than one discount code?
i accept one discount code per order - discount codes and promotions cannot be combined.
how often do you release new artifacts?
while i am overflowing with ideas that i am eager to bring to fruition, conscious creation is at the heart of my process. that means that each artifact is shaped with intention and shared on its own timeline.
i invite you to join my mailing list, where i divulge what's organically unfolding behind the scenes.
shipping & returns
how much does shipping cost?
the cost of shipping is calculated by the weight of your order and your location, using rates from the postal services and couriers i use to deliver your order. the final cost will appear at checkout before you complete your purchase.
do you ship internationally?
at this time, i only ship to the u.s. in the meantime, i am working out the logistics of shipping internationally.
if you are in the u.s., shipping rates will be shown at checkout, based on your location and order weight. customs fees and import duties are included in the price.
do you cover import fees, taxes and/or duties?
if you are located in the u.s., import fees, taxes and/or duties are included in the price of each artifact, if applicable.
how long does it take to process an order?
please allow 1-3 business days for your order to be processed. if you are in a time crunch, email me with your timeline and i'll confirm if i can get it out sooner.
how long does shipping take?
shipping timelines depend on your location and chosen delivery method. typically, canadian orders arrive within 2β7 business days once shipped, and international deliveries may take 7β21 business days.
please note that delivery estimates are in addition to processing time and may be affected by postal service delays, customs processing or holidays.
i will share a tracking number as soon as your parcel is on its way and i appreciate your patience as it travels to you
how can i track my order?
once your parcel ships, you will receive a confirmation email with a tracking number and link. you can use this to follow your parcel's journey until it arrives at your door.
do you accept returns or exchanges?
i do not accept returns or exchanges on any of my artifacts. i encourage you to read artifact descriptions thoroughly before purchasing. if you have any questions before placing your order, i invite you to email me and i will do my best to guide you.
what do i do if my product arrived damaged or faulty?
if your artifact arrives damaged due to mishandling in transit, please email me within 48 hours of delivery.
kindly send me photos of the parcel, photos of the artifact, your order number and a description of the issue.
while i am not responsible for postal damage, i will assess each situation with care and will guide you in submitting a claim with the postal service.
Do you offer local pickup?
i do not currently offer local pickup. every order is packaged from our home and dropped off at the post office, during the pockets of time when life (and toddler) allow.
get in touch
still have questions? i am happy to help! please email me at connect@theartofsoulfulness.com and we will get back to you within 1-2 business days.